Hi all! Your B Positive Insider here to give you all the highlights from the Grand Opening of our brand new Cherry Hill location on Monday. It was a busy day from morning to night with very positive feedback from repeat to new donors alike! Here are a few of the most important details from Monday:
We received a lot of compliments from donors on the way out on our new “humongous” center! Donors were letting us know about record donation times and delivering positive feedback about our staff. We appreciate any suggestions and comments you have to keep our donors happy and the process smooth!
Our Snapchat geofilters are a hit for both staff and donors! There’s a special opening day filter available all week, so be sure to get your snap on! Just make sure to respect others’ privacy if they don’t wish to be on social media.
Free Wi-Fi and vending machines
Free guest wi-fi in the building for your Internet and streaming needs! Name is BPositiveGuest, password is Hydrate2017. There are also snack and soda vending machines if you want to reward yourself after donating!
Repeat donor survey
For the first time, we are surveying our repeat donors! We appreciate your feedback on our new location and customer service throughout the donation process.
Donor queue TV in waiting area
We have a new system for moving to vitals in place to make your donation swifter and smoother: your name on a big screen TV! A donor queue will populate on a television in the waiting area with your name appearing in black on the right-hand side of a sheet on the screen after you have completed questions at the kiosk. When a medical assistant is ready for you in the screening area, your name will appear on the left-hand side in red!
Water fountains are now part of the B Positive atmosphere! We want to make sure you stay hydrated through the donation process, so they are located in the donor hallway before you reach the donor room.